Port and Customs
We will be a recognized model of excellence, challenging
traditional boundaries, seizing opportunities,
setting the standard to become a renowned world
leader in providing innovative Customs services.
Providing world class services.
Our mission is to excel in serving Dubai by
delivering Customs services of the highest and
uncompromising quality and value.
ARE COMMITTED to protect Dubais revenue
by going beyond and above assessing and collecting
duties and fees. We will control, regulate and
facilitate the movement of commodities between
Dubai and other nations. We will seek new channel
streams of revenues depending on innovative and
creative service endeavours.
ARE COMMITTED to provide the highest quality of
services to our customers. We will exceed our
customers expectations by providing friendly,
courteous, knowledgeable and prompt service in
all areas of our operations. Through system-wide
continuous improvement in the quality of everything
we do, we will strengthen our leadership position.
Innovation, technology and creativity are essential
catalysts for our competitive advantage.
ARE COMMITTED to emphasise the importance of our
employees by providing an environment where people
realise their full potential, where they feel
good about their work, are challenged and well
trained, and are able to grow both professionally
and personally, thereby maximising their contributions.
We seek productivity through participation, teamwork
ARE COMMITTED to conduct our operations based
on international provisions implemented by the
world Customs and other international trade communities.
Our conduct accommodates recommendations expressed
by international institutions which have regard
to facilitating legitimate trade. Integrity, competence,
and conformity with international standards characterise
our Customs system.
ARE COMMITTED to endeavour to be a good citizen
at all times by engaging in activities that have
a positive social and economic impact on the communities
in which we work and the world at large.
is no longer a mere collector of duty or inspector
of cargo. Customs has assumed new responsibilities
that are more significant from a traditional perspective.
It has expanded to include the facilitation of
trade while, at the same time, Customs continues
to play a vital role in preventing the entry of
goods detrimental to the United Arab Emirates
society. One of the greatest challenges of Dubai
Customs consists in balancing the facilitation
and the need for control.
Function: Regulate the flow of trade into the
Function: Collect revenue.
Function: Generate trade statistics reports
Function: Regulate imports and exports into
and out of Dubai.
Policy pursued in UAE and particularly in Dubai
has been responsible for elevating Dubai to its
present status of an international trading centre.
The role of Customs now covers economic, social
and statistical areas. Simply stated, Dubai Customs
plays a pivotal role in border protection, trade
administration and revenue collection.
of Customs Duties
Customs is charged with assessing and collecting
duties imposed on imported goods. Dubai levies
a 4% duty on all imported goods (50% on alcohol
and 100% on Tobacco) unless they are exempted.
of complete information on trade
Section collects and analyses information on trade,
import, import for re-export and export. Trade
and Customs statistics are essential decision-making
tools in order:
to develop trade policies and agreements;
ensure the financial wealth of a country
fund and resource government departments
of public health
This type of function is not related to economic
protection as much as it is to controlling goods
harmful or potentially harmful to the individual
or environment. In fact, strict control is imposed
on foodstuffs, vaccines, medicines, drugs and
other similar goods. Dubai Customs works in close
relationship with Dubai Municipality and Ministry
or restriction of goods
Dubai Customs is also the first line of defense
against the importation of harmful goods that
affect individual health, coherence of the society
and environment cleanliness.
of regulations to control the flow of foreign
The economic role of Customs due to the liberalized
and transparent policy, has raised Dubai to an
international trade hub which now handles 70%
of UAE's non-oil trade.
simple and easy customs procedures have facilitated
smooth movements of consignments in and out of
the country, affording international trade remarkable
infrastructure combined with high level transport
and communications facilities and the absence
of sales taxes paved the way for non-oil trade
of efficient import/export procedures to trade
The liberal economic policy regarding customs
operations brought about rapid increase in the
Emirates development and trade.
policy regarding re-export is another factor in
the speedy development achieved by the economy
of Dubai. Traders could import from low price
sources and keep the goods for a period of six
months paying only a deposit of 4% until they
find the most profitable market to re-export their
goods. The deposit is then refunded on producing
proof of export.
transshipment facility, that enables traders to
transit their shipments through Dubai without
any hassles, has also helped boost international
transactions, contributing to rapid economic development.
of incentives to investment
One of the major objectives of trade administration
is to ensure that the trade and commerce community
receives the support and is given the advantages
intended by a wide variety of trade policy, legislation
all, the economic policy of keeping tariff rates
at low levels and the setting up of free trade
areas such as free zones and duty-free areas has
provided substantial force to accelerating the
pace of growth of foreign trade as well as industrial
policy regarding the issue of industrial licences
to manufacturing industries exempting them from
customs duty, forms another important contributing
factor to the economic role of customs in the
development of trade and commerce.